welterweightUX

@nicoleslaw over at content.org published another piece of my writing. This time, it was about how crappy online help is. For the most part.

Here’s an excerpt:

The biggest problem with online help is that it’s usually created by people who’ve never had direct contact with the people who use it. So they create sucky content in a vacuum. No good. This approach leads to filthy, irrelevant bloat. [read the whole thing]